APA (7th ed.) Citation

Sullivan, R. S., & Fitzsimmons, J. A. (1982). Service operations management. McGraw-Hill Book Company.

Chicago Style (17th ed.) Citation

Sullivan, Robert S., and James A. Fitzsimmons. Service Operations Management. New York [i pozostałe]: McGraw-Hill Book Company, 1982.

MLA (9th ed.) Citation

Sullivan, Robert S., and James A. Fitzsimmons. Service Operations Management. McGraw-Hill Book Company, 1982.